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Privacy Policy For Website Users

The EU General Data Protection Regulation (GDPR) includes rules on giving privacy information to anyone using our online services. Further information about your rights under GDPR can be found at www.ico.org.uk

This site is provided and supported by Medicinechest Ltd for Whitworth Pharmacy.

You can contact our DPO by wiriting to Medicinechest Ltd, St. Mary's Court, The Broadway, Amersham, Buckinghamshire. HP7 0UT

  • Whitworth Pharmacy, Medicinechest Ltd and HI Weldrick Ltd take your privacy and data protection very seriously.
  • Registration on this site is only requested if either online shopping or online nhs repeat prescription ordering is enabled on the site and used by you.
  • Whitworth Pharmacy is your Data Controller. Our full privacy policy is available below
    Medicinechest Ltd is your Data Processor for the purposes of providing the services available on this site - nhs online repeat prescription ordering and online appointment booking, the registered user information database. 
  • Where enabled our online retail sales are processed and filled on our behalf by HI Weldrick Ltd
  • HI Weldrick Ltd is your Data Controller for the purposes of processing your online retail orders where shopping is available on website.
  • Medcinechest Ltd and HI Weldrick Ltd privacy policies are available here and here.
  • Your personal information is stored encrypted on servers in the UK and the EEA. Medicinechest Ltd may at times process or transfer your personal information outside the UK (and possibly to places outside the European Economic Area) to deliver site and app services, for example to process email and push notification updates. Medicinechest Ltd shall take reasonable steps to ensure that any transfer of your personal information to a country or territory outside the European Economic Area, whose laws may provide for a lesser standard of protection for your personal information than that provided under European law, shall have adequate protection (such as model contractual arrangements as approved by the EU).
  • We will otherwise never pass, sell or share your personally identifiable data to third parties except when legally required to do so or when you have specifically given us consent to do so.
    You may review, edit, or soft delete your information at any time. ( Whitworth Pharmacy and HI Weldrick Ltd are obliged to keep some data for certain periods of time for the purposes of patient safety, professional pharmacy regulations and NHS record keep and business processing and Medicinechest Ltd may also have to retain your data for those purposes only.)
  • If you use the online shopping facility you will receive email updates on your order.
  • If you use the online nhs repeat prescription facility on this site you will receive email updates on your prescription request and automated email reminders if you request them. If you use the MyPrescriptions mobile app for Android or IOS, in addition to email updates and reminders, you will receive push notification updates on your request and push notification re-order reminders.
  • Every effort has been made to make sure our databases are secure. Your information can only be accessed by Whitworth Pharmacy and trusted HI Weldrick Ltd and Medicinechest Ltd staff and IT contractors. Occasionally, information may be viewed by trusted third parties such as Doctors and IT personnel for the purpose of improving this site.
  • The site and app, our servers and third party service providers wherever they are based, have appropriate technical and organisational measures in place to protect against unauthorised or unlawful use of your personal information as well as the accidental loss, destruction or damage of your personal information whilst under our control.
  • However, no data transmission over the internet can ever be guaranteed to be 100% secure and whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
  • Your Community Pharmacist may use the information you supply to help in improving your wellbeing by informing your health decisions through advice, diagnostic testing and the management of chronic conditions. The information you supply here is important and will help Whitworth Pharmacy, HI Weldrick Ltd and Medicinechest Ltd understand your health needs better and improve the service given to you.With your permission only, Whitworth Pharmacy, Medicinechest Ltd and HI Weldrick Ltd may in future use this information to:
    • Update you with information on services relevant to you provided by Whitworth Pharmacy and the NHS.
    • Update you with relevant pharmacy and general health, diet and wellbeing retail offers
    • Update you with any public health alerts, drug recalls and changes in treatment advice and also information relevant to your condition(s)
  • Medicinechest Ltd and Whitworth Pharmacy may disclose depersonalised data (such as aggregated statistics) in order to describe sales, prescription demand, customers, traffic patterns and other site information to prospective partners, suppliers, medical researchers, sponsors, investors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.
  • Medicinechest Ltd may disclose depersonalised aggregated data to third parties in the event that we sell or buy any business or assets.
  • Medicinechest Ltd may disclose your personal data if all or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers may be one of the transferred assets.
  • Under certain circumstances we may occasionally be required by law, court order or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request. Examples of the type of situation where this would occur would be:
    • the administration of justice
    • where we have to defend ourselves legally
    • complying with the mandatory requirements of a government department collecting information
    • to protect or defend the rights or property of Medicinechest Ltd or users of our services.

Privacy Policy For All Pharmacy Customers

WE WILL NEVER PASS ON YOUR PERSONALLY IDENTIFIABLE INFORMATION TO ANYONE. WE WILL NOT NEEDLESSLY CLOG UP YOUR INBOX WITH COMMERCIAL SPAM. YOU MAY DELETE/CHANGE YOUR INFORMATION AT ANY TIME. YOU MAY OPT OUT OF RECEIVING ANY EMAILS FROM US AT ANY TIME. OUR COMPLETE PRIVACY POLICY IS AVAILABLE HERE. YOU DO NOT HAVE TO SUPPLY US YOUR NAME.

Whitworth Pharmacy and Medicinechest Ltd and HI Weldrick Ltd take your privacy and data protection very seriously. Every effort has been made to make sure this database is secure and it can only be accessed by Whitworth Pharmacy and trusted Medicinechest Ltd staff and occasionally, trusted third parties such as Doctors, Medical writers and IT personnel for the purpose of improving this site. As well as helping you to treat minor ailments, in support of your GP and the NHS, your Community Pharmacist can play a very important and helpful role in your wellbeing and health decisions through advice, diagnostic testing and the management of major conditions such as coronary heart disease, diabetes, high cholesterol, high blood pressure and respiratory problems. The information you supply here is important and will help Whitworth Pharmacy and Medicinechest Ltd understand your health needs better and improve the service given to you. Only with your permission will [Pharmacy Company Name(s) and Medicinechest Ltd use this information to: update you with information on services relevant to you provided by your Whitworth Pharmacy and the NHS; update you with offers, coupons and information relevant to your condition(s); update you with general health and beauty, diet and wellbeing retail offers and coupons; update with you any public health alerts, drug recalls and changes in treatment advice from the National Institute of Clinical Excellence etc. We may also let medical research and public health organisations access anonymous data for the benefit of the common good to further understand disease incidence, treatment effectiveness and the better use of research and medical resources.

Privacy Policy For All Loyalty App Users

Whitworth Chemists Ltd built the Walletcirclemobile app as a Free app. This SERVICE is provided by Whitworth Chemists Ltd at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. we will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible are included at the bottom of this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third-party service providers used by the app

Log Data

we want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

we may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analysing how our Service is used.

we want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

we value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. we do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

we may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. we will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

 

Terms & Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Whitworth Chemists Ltd.

Whitworth Chemists Ltd is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The Wallet Circle app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Wallet Circle app won’t work properly or at all.

You should be aware that there are certain things that Whitworth Chemists Ltd will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Whitworth Chemists Ltd cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third-party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Whitworth Chemists Ltd cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Whitworth Chemists Ltd cannot accept responsibility.

With respect to Whitworth Chemists Ltd’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Whitworth Chemists Ltd accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android & iOS – the requirements for both systems(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Whitworth Chemists Ltd does not promise that it will always update the app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions

we may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. we will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us.